Privacy policy

This policy explains what information we collect to run MadeTea, fulfil orders, and provide customer support.

Depending on how you use the store, we may process:

• Account details from your sign-in provider, such as your name and email address
• Order details, including items purchased, totals, and order status
• Delivery information you provide at checkout, such as phone number, address, region, and GhanaPost GPS
• Payment references and transaction status from Paystack
• Messages you send through the shopping assistant chat

We use this information to:

• Process and deliver orders
• Show your order history when you are signed in
• Respond to product and order enquiries in chat
• Prevent fraud, abuse, and duplicate order processing
• Improve the store experience

We use trusted third-party services to operate the store, including Clerk for authentication, Paystack for payments, Sanity for product and order records, and Vercel for hosting.

These providers process data only as needed to deliver their services to us.

We keep order and account-related records for as long as needed to fulfil orders, meet legal obligations, and resolve disputes.

You can review your orders when signed in.

If you have questions about your data, contact us using the email address shown on your order confirmation.